Customer service representatives are available to receive orders and technical enquiries Monday through Friday from 8.30AM to 4.30PM Central Standard Time. Orders may be placed by Phone, Fax , Mail, or E.Mail. When placing orders, please note and specify the following information. International customers are encouraged to contact their nearest Genotech’s distributors (http://69.0.203.170/Distributors.aspx). Orders may be placed directly with Genotech USA. Customers may be required to provide additional information. International customers are encouraged to place orders with a credit card or with an appropriate alternative for payments.
Telephone : 1(800) 628-7730 (314) 991-6034
Fax: : (314) 991-1504 E-mail : order@genotech.com
Billing Adress :
Genotech 92-Weldon Parkway, NEW! St. Louis, MO 63043-3202 U.S.A.
General Information
PRICES All prices are shown in US dollars (F.O.B. St. Louis, Missouri, USA.). Every effort is made to include the most current information at the time of publication of catalogs or website posting. However, we reserve the right to change the price without notice. We shall attempt to notify the purchaser of any such changes and obtain confirmation before shipment.
TERMS All payment terms are net 30 days in US dollars. Late payments will be assessed a penalty and the cost associated with the recovery of payment. Shipping terms are F.O.B. St. Louis, Missouri, USA and added to the invoice. Credit card orders are accepted. All wire transfer payments require an additional fee. PRODUCT USE & PROTOCOLS: The products in our catalogs and website are for research use only. These products are not designed for diagnostic, medical, or therapeutic use, nor are they suitable for human consumption. Users are instructed to follow the instruction manuals supplied with the products. Instruction manuals and protocols posted on Genotech website are only for general information and are not meant to be used or relied upon with any product supplied by Genotech. Instruction manuals and protocols posted on Genotech website are updated periodically.
RETURNS All returns requires authorization before refund or replacements.
SHIPPING & DELIVERY Unless specified by the customer, we shall use the most economical and suitable method available to ship your order. If you require any special shipping and handling, please notify us when placing an order. Hazardous materials are charged a handling fee.
Patent Disclaimer Genotech does not warrant that the use of products in this catalog will not infringe the claims of any patents covering the products itself or the use of these products in combination with other products or in operation of any process.
