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Terms & Conditions

 

OUR POLICIES

G-Biosciences, Genotech, and BT Lab Systems are Geno Technology, Inc. (USA) brand names.  Our continued efforts to meet changing trends in the biotechnology industry and to satisfy our customers’ needs have resulted in G-Biosciences, a new brand name of Geno Technology, Inc.  G-Biosciences reflects the wide range of proteomic and genomic products we offer.  Geno Technology, Inc. products continue to be presented and cited under G-Biosciences, Genotech, BT Lab Systems, and Geno Technology, Inc. brands.

 

ORDERING INFORMATION

G-Biosciences offers numerous ways for purchasing your products for fast, and easy ordering.

Online:  www.GBiosciences.com

Email:    order@GBiosciences.com

Phone:  800-628-7730 (USA & Canada)

               314-991-6034

               (8:30am - 4:30pm CST Mon-Fri)

FAX:       314-991-1504

               (24 hours a day, seven days a week)

Mail:      G-Biosciences

               9800 Page Avenue, St. Louis, MO 63132. USA

 

Credit Card Purchases

We accept all major credit cards, including: Visa, Master Card and American Express

 

Bulk & Special Orders

For bulk orders, please contact Customer Services for special quotations on price and delivery.

 

Technical Assistance

An extensive selection of product information and technical documentation, including SDSs, protocols, application notes, blogs, and technical bulletins, is available online.
For all your technical inquiries, please Email: 
technical@gbiosciences.com


DISTRIBUTORS

G-Biosciences products are offered through numerous distributors around the world.

Visit www.GBiosciences.com for a complete list of our distributors and their contact information. 

 

PRICES

We strive to provide the most up-to-date information on our website. However, we reserve the right to change prices without prior notice. We will make every effort to inform the purchaser of any such changes and will seek confirmation before shipment. 

 

TERMS

For new domestic accounts in the U.S., we require prepayment for the initial order. Subsequent orders, subject to credit approval, may be accepted with Net 30 terms.

International orders must be prepaid before shipping.

We accept payments via credit cards, checks, EFT/wire transfers, and ACH. For more details, please contact our customer service.


PRODUCT USE & PROTOCOLS

 G-Biosciences products are for use in research only and not for diagnostic, therapeutic, or other use. The customer warrants that it will test all G-Biosciences products before use. G-Biosciences makes no warranty of any kind regarding its products, including but not limited to, the implied warranties of merchantabilities and fitness for a particular purpose. G-Biosciences responsibilities shall be limited to the replacement of any defective products. Any customer using G-Biosciences products contrary to these or other terms shall hold G-Biosciences harmless and indemnify it for any cost incurred from claims arising from such misuse. All proposed work is based on best effort only. Users are instructed to follow the instruction manuals supplied or referenced with the products. 


PRODUCT WARRANTY

Warranty Limitations: G-Biosciences products are for use in research only and not for diagnostic, therapeutic, or other use. The customer warrants that it will test all G-Biosciences products before use. G-Biosciences makes no warranty of any kind regarding its products, including but not limited to, the implied warranties of merchantabilities and fitness for a particular purpose. G-Biosciences responsibilities shall be limited to the replacement of any defective products. Any customer using G-Biosciences products contrary to these, or other terms shall hold G-Biosciences harmless and indemnify it for any cost incurred from claims arising from such misuse. All proposed work is based on best effort only.

 

This warranty does not extend beyond one year of purchase or the shelf life marked on the product, nor does it extend beyond the description or instructions included. G-Biosciences will not be liable for any personal injury, property damage, or consequential or incidental damage arising from using or storing the products.

 

PRODUCT SPECIFICATION

As part of our continued efforts to improve the quality of our products, some items supplied may differ from the catalog specification. We reserve the right to change the specifications of our products without notification.

 

SHIPPING

Unless the customer specifies, we shall use the most economical and suitable method to ship your order.

Customers may request to use their preferred carrier by providing the account number at the time of order. A handling fee will be charged.

If applicable, additional fees for special packaging will be applied at the time of invoice. 


DESTINATION CONTROL STATEMENT

G-Biosciences products cannot be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.


DELIVERY

Customer is responsible for inspecting all deliveries for any shipment damage immediately upon receipt. If any external damage is noticed, customer must promptly inspect inner contents for any additional shipping damage. Customer must provide images of damage made to contents, as well as the outer packaging as proof of damage.

G-Biosciences must be notified of any damage, defect, or shortages within fifteen (15) days of delivery or unconditionally waive any right to make claims relating to shortages or product damage during transit.

In the event of a loss or damaged shipment made on customer carrier account, G-Biosciences will not be responsible for filing the claim or providing replacements at no charge.


RETURNS

Eligible products can be returned for any reason, for a refund or credit, up to fifteen (15) days from the invoice ship date. Customer Service must be contacted within the initial 15-day period for a return authorization number, or the purchase will be deemed as accepted but customer will not lose any warranty rights. A return authorization will be voided if merchandise is not received within fifteen (15) days of the RMA issue date.

Customer will be responsible for all shipping/transportation fees related to the return.

A restocking fee not less than thirty percent (30%) of the product value will be assessed provided the returned product arrive at our facilities in a state satisfactory for resale.

Any product returned without an approved return authorization will not be accepted and customer will be responsible for the logistics costs to remove the product from G-Biosciences facility.


PRODUCT NOT ELIGIBLE FOR RETURN

Products that are not authorized for return include:

  • Custom Manufactured Items
  • Hazardous Materials
  • Discontinued Products
  • Product requiring special packaging or have shipment conditions such as Blue or Dry Ice
  • Product not in resalable condition


PATENT & TRADEMARK DISCLAIMERS

G-Biosciences does not warrant that the use of products in this catalog will not infringe the claims of any patents covering the products themselves or the use of these products in combination with other products or in the operation of any process.

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