Terms & Conditions
G-Biosciences & Genotech are Geno Technology, Inc. (USA) brand names. Our continued efforts to meet changing trends in the biotechnology industry and to satisfy our customers’ needs have resulted in G-Biosciences, a new brand name of Geno Technology, Inc. G-Biosciences reflects the wide range of proteomic and genomic products we offer. Geno Technology, Inc. products continue to be offered and cited under G-Biosciences, Genotech and Geno Technology, Inc. brands.
G-Biosciences offers numerous ways for purchasing your products for fast, and easy ordering.
Phone: 800-628-7730 (USA & Canada)
(8:30am - 4:30pm CST Mon-Fri)
(24 hours a day, seven days a week)
9800 Page Avenue, St. Louis, MO 63132. USA
When placing an order, please specify the following:
• Shipping address
• Billing address
• Purchase order number
• Catalog number
• Product name
• Quantity & size
• Individual’s name, department & phone number
Credit Card Purchases
We accept all major credit cards, including: Visa, Master Card and American Express
Bulk & Special Orders
For bulk orders, please contact Customer Services for special quotations on price and delivery.
For all your technical enquiries, please use one of the following:
Phone: 800-628-7730 (USA & Canada)
(8:30am - 4:30pm CST Mon-Fri)
An extensive selection of product information and technical documentation is available online, including SDS, protocols, application notes and technical bulletins.
G-Biosciences products are offered through numerous distributors around the world.
Visit www.GBiosciences.com for a complete list of our distributors and their contact information.
For our most current prices, visit www.GBiosciences.com or contact customer service. Every effort is made to ensure the most current information on our website; however, we reserve the right to change the price without notice. We shall attempt to notify the purchaser of any such changes and obtain confirmation before shipment.
All payment terms are net 30 days in US dollars. Late payments will be assessed a penalty and the cost associated with the recovery of payment. Shipping terms are F.O.B. St. Louis, MO, USA and added to the invoice. Credit card orders are accepted. All wire transfer payments require an additional fee.
PRODUCT USE & PROTOCOLS
The products in our catalogs and website are for research use only. These products are not designed for diagnostic, medical, or therapeutic use, nor are they suitable for human consumption. Users are instructed to follow the instruction manuals supplied with the products. Instruction manuals and protocols posted on www.GBiosciences.com are only for general information and are not meant to be used or relied upon with any product supplied by G-Biosciences. Instruction manuals and protocols posted on G-Biosciences website are updated periodically.
Products listed in our catalogs and website are warranted by G-Biosciences against defects in material and workmanship. G-Biosciences liability is expressly limited to the replacement of defective items. This warranty does not extend beyond one year of purchase or the shelf life marked on the product, nor beyond the description or instruction included with the product. G-Biosciences will not be liable for any personal injury, property, and consequential or incidental damage of any kind arising from the use or storage of the products.
As part of our continued efforts to improve the quality of our products, some items supplied may differ from the catalog specification. We reserve the right to change the specification of our products without notification.
Unless specified by the customer, we shall use the most economical and suitable method available to ship your order.
Customer may request to use their preferred carrier by providing the account number at the time of order. A handling fee will be charged.
Additional fees for special packaging, if applicable, will be applied at the time of invoice.
DESTINATION CONTROL STATEMENT
G-Biosciences products cannot be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.
Customer is responsible for inspecting all deliveries for any shipment damage immediately upon receipt. If any external damage is noticed, customer must promptly inspect inner contents for any additional shipping damage. Customer must provide images of damage made to contents, as well as the outer packaging as proof of damage.
G-Biosciences must be notified of any damage, defect, or shortages within fifteen (15) days of delivery or unconditionally waive any right to make claims relating to shortages or product damage during transit.
In the event of a loss or damaged shipment made on customer carrier account, G-Biosciences will not be responsible for filing the claim or providing replacements at no charge.
Eligible products can be returned for any reason, for a refund or credit, up to fifteen (15) days from the invoice ship date. Customer Service must be contacted within the initial 15-day period for a return authorization number, or the purchase will be deemed as accepted but customer will not lose any warranty rights. A return authorization will be voided if merchandise is not received within fifteen (15) days of the RMA issue date.
Customer will be responsible for all shipping/transportation fees related to the return.
A restocking fee not less than thirty percent (30%) of the product value will be assessed provided the returned product arrive at our facilities in a state satisfactory for resale.
Any product returned without an approved return authorization will not be accepted and customer will be responsible for the logistics costs to remove the product from G-Biosciences facility.
PRODUCT NOT ELIGIBLE FOR RETURN
Products that are not authorized for return include:
- Custom Manufactured Items
- Hazardous Materials
- Discontinued Products
- Product requiring special packaging or have shipment conditions such as Blue or Dry Ice
- Product not in resalable condition
Patent & Trademark Disclaimers
G-Biosciences does not warrant that the use of products in this catalog will not infringe the claims of any patents covering the products itself or the use of these products in combination with other products or in operation of any process.